UX Researcher at Insulet

In 2021, Insulet launched the automated insulin mobile delivery system and application, Omnipod 5 to integrate with glucose monitors and the delivery system.

For my co-op as a user experience researcher with Insulet, I was able to conduct both formative and summative research with the expertise of the UX Research team dedicated to the automated insulin delivery experience for folks with Type I and Type II Diabetes. I was able to collaborate with human factors engineers to test usability of the wearable medical device using the Omnipod 5 automated insulin mobile application for delivery. During my time, I also helped establish the practice of usability metrics including ease of use, satisfaction, success rate and time on task to build product recommendations.

Requirements:

1. Implement usability metrics to assess the success of prototypes
2. Provide recommendations to the cross-functional team including designers, engineers, and clinical teams

Outcomes:

1. Provided understanding of the acceptability of applications among users with lived experience of Type I and Type II diabetes
2. Contributed to the successful launch of a system integrated with multiple external medical devices
3. Communicated team findings to a wide organizational audience and strengthened trust in user research